FAQ
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GENERAL

Who is eligible to purchase on your site?

Anyone in Canada who is over the age of 19 can buy on our site.

How do I become a member?

Becoming a member is very easy, simple, and, most importantly, free! You must be 19 years of age or older and complete the registration form. Register now!

Who is eligible for compassionate pricing?

Anyone facing a difficult financial situation is eligible for compassionate pricing. Please note that compassionate pricing applies only to microdosing stacks. For more info, please contact us at contact@shroomdose.co

Do you offer dosing guidance?

Yes! Whether you are new to this medicine, or an experienced psychonaut, you can count on our full support. We will supply you with a dosing protocol and guide you through the whole process based on your dosing intentions. We are here to integrate your experience, answer any questions you might have, or simply to listen to (and marvel at) your story.

Do you offer a Rewards Program for your customers?

Yes, we do offer a generous Rewards Program for all of our members. Check out our Rewards page - click here

How do Rewards points work?

Check out our Rewards Page for more information on our Rewards Program.

How do I get updates about new products and special offers?

Sign up for our Newsletter to be the first to know about new products and special offers! Click here.

Do you offer samples of your products?

Yes, we are always happy to include samples of our products with every order. When placing your order, leave a note, and we will do our best to send along the requested sample.

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ORDERING & PAYMENT

Is it safe ordering from your website?

We are one of many Canadian online dispensaries operating within Canada. At Shroomdose, we take every precaution to keep our customers' data safe and confidential. Our packaging is professional and discreet. Our transactions are encrypted. We go above and beyond to make sure your experience with us is smooth and enjoyable.

Do you have any offers for new customers?

Absolutely! Use coupon code FIRST25 for 25% off your first order.

What payment methods are accepted?

We accept email money transfer through Interac e-transfer. We do not accept any other forms of payment at this time.

Are my payments secure?

Yes, they are! Our site uses SSL to make your transactions as secure as possible.

Can I cancel/modify/return my order?

Please contact us at contact@shroomdose.co for any cancelations/returns/modifications.

I placed an order but didn't get an email confirmation.

Please check your spam or junk box. If it's not there, please double check your account details, including if your email is correct.

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SHIPPING

Where do you ship?

We only ship within Canada.

Do you offer free shipping?

Yes! We offer free shipping with all orders above $120.

What shipping methods are available?

We only ship through Canada Post with Xpresspost.

When will you ship my order?

Orders received and paid for by 1 PM PST will ship the same business day. If your order is received after 1 PM PST, your order will ship the following business day. Orders received on Saturday and Sunday will ship on Monday.

How long will it take to receive my order?

Delivery time will depend on your location. Most packages are delivered in Canada within 2-3 business days. If you are located in a more remote location, this may take an additional 1-2 days. Canada Post manages the shipping of your package, and we will not refund your shipping amount if Canada Post is late on delivery.

Why is my tracking number not working?

We always email you a tracking number with all orders, however, if the tracking number has not been processed and scanned at Canada Post, you will not be able to track your order yet. Please be patient and wait until the end of the day to track your package on the website. If you are still having issues tracking your package or have any questions or concerns, you can always email us at contact@shroomdose.co

What if my edibles melt?

Unfortunately, due to the summer heat or Canada Post handling, there is a possibility your edibles may melt. Order at your own risk.

What if I don't receive my order?

In an unlikely event that you did not receive your order, please contact Canada Post first to start an inquiry, after which you can email us at contact@shroomdose.co. We can assist you further regarding this matter.

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Basic Insurance

For an additional $5, receive shipment value protection up to $250 for easily expedited reshipment of a free replacement order within 2-3 business days.

Note: Replacement order subject to product availability at time of reshipment., in the event of substitution a product of equal or greater value will be used.

Premium Insurance​

For an additional $10, receive shipment value protection up to $500 for easily expedited reshipment of a free replacement order within 2-3 business days.

Note: Replacement order subject to product availability at time of reshipment., in the event of substitution a product of equal or greater value will be used.